Wed, Aug 11, 2021 10:00am–12:00pm
Management and Supervisory Staff
As a supervisor, leading a team that is productive, engaged and collaborative can be challenging. With the added dynamic of today's hybrid reality, the challenges become even greater. Many supervisors report frustration with what they see as declining productivity, miscommunications, and bunker mentality thinking from team members as they adjust to their new circumstances. This interactive seminar will explore ideas for keeping the team on track, even during difficult times. Specifically, participants will focus on the five elements of effective teams, and strategies for meeting those elements in a hybrid environment.
Workshop attendees will explore:
Maintaining a positive customer experience by focusing on the mission when selecting those employees who may work remotely at least part of the time and determining which elements of the customer experience are most critical.
Ensuring accountability by setting and communicating expectations as the foundation for keeping all employees on track regardless of work location, including:
Helping the team understand and appreciate their interconnectivity by employing specific approaches aimed at keeping all employees connected including:
Facilitating cooperation by helping manage the frustration that on-site and remote employees may feel towards each other, and by managing communications including:
Course is interactive and includes group discussions. It is strongly recommended that participants connect using a device with a microphone and camera capabilities for optimal participation.
Registration required two business days prior to the webinar date
Participants must register in advance in order to participate.
Cancelation is required prior to the webinar. Registrants failing to cancel will be invoiced for a $50 No-Show fee.