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Managing Challenging Conversations

Nov 8 - 10, 2021 9:30am–12:30pm

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This full day equivalent (6 hour) program is designed for supervisors


Janelle Tarasewicz, Principal Consultant | Aperture EQ

This virtual course is a two-part "live" and interactive class on two separate days (November 8 & November 10, 2021).

We've all been there before - a conversation needs to occur with our employee, but we keep pushing it off because we're dreading the discussion. These conversations are difficult because they are awkward; but with the right approach they become manageable. As supervisors, it is an essential function of our jobs to turn these difficult conversations into constructive dialogues so that our employees can stay engaged and productive members of our team. With training and practice, supervisors and employees can hone their communication techniques and use these crucial skills to navigate the challenging process of having a difficult conversation. Having a conversation to address performance is difficult, but with the right tools the process becomes manageable, effective, and successful.

Learning Objectives:

  • Discovering techniques to help you stay calm during a difficult conversation and help defuse an emotionally charged situation.
  • The science behind how our brains and bodies react to stress, including how our communication processes are impacted.
  • Understanding how defensiveness surfaces and learning techniques to decrease your own defenses, as well as mitigate defensiveness in others.
  • Communication techniques to help you modify your communication style based on the audience and situation.
  • The steps to take to prepare for the difficult conversation, including what you should document after the fact.
  • Coaching and feedback outlines that help guide supervisors through the process of a difficult conversation, including helpful tips and scripts.
  • Basic  skills for conflict resolution and how to navigate a conversation to help build trust during these contentious moments.
  • This is an interactive course and participants are expected to partake in discussions.

This course will have two "live" online classes that meet from 9:30 am to 12:30 pm.  

Course is interactive and includes group discussions.  It is strongly recommended that participants connect using a device with a microphone and camera capabilities for optimal participation.

Registration covers both dates and commits attendee to both sessions.  Attendance to both sessions is required. No modifications.

Participants must register in advance in order to participate.  

Registration required two business days prior to training date.

Cancellation is required prior to the webinar.  Registrants failing to cancel will be invoiced for a $100 No-Show fee.