The Art and Science of Feedback

Presented by:

Janelle Tarasewicz, Principal Consultant | Aperture EQ

Audience:

New supervisors, as well as current supervisors seeking a refresher.

Description:

Whether we are giving feedback or receiving it, I think we can all agree on one thing – a conversation involving constructive feedback is difficult! Our bodies have a physical defensive response during times of stress, and it’s important to understand these defenses if we are going to accept feedback for what it’s intended to be – an opportunity to learn and grow in our roles.

In this training, we will discuss the ways in which we can avoid our “triggers” and instead create a culture of feedback that allows our entire team to practice receiving this type of constructive information. When we are in a place where our defenses are lowered, we can truly listen and engage with the feedback. As leaders, one of the best things we can do is model how to receive feedback from our teams. In doing so, we encourage everyone to remain in a place of continued learning and growth on both a personal and professional level. When we keep our eyes on the goal of helping our team grow and develop, feedback no longer becomes something to be feared but instead is an engaging and constructive two-way dialogue.

Learning Objectives:

• Understanding the biological defenses that limit our ability to receive constructive feedback.
• Recognizing common feedback “triggers” that interfere with our capacity to digest constructive criticism.
• The importance of developing a “growth mindset” and culture of learning throughout our organizations.
• Understanding team norms and the importance of setting clear expectations.
• Recognizing the role of trust and respect in the feedback process.
• Steps to prepare for both giving and receiving feedback.

Participant Expectations:

• This is an interactive training. Participants are expected to have video camera and microphone capabilities. They must fully participate in small group breakouts and other group interactive activities by using either audio or chat features as instructed by the trainer.
• By registering, the participant will be automatically enrolled for both days. Attendance on both dates is required.
• Participants must attend the entire class to receive attendance credit.

Registration:

• Participants must register in advance to attend.
• Cancellation is required at least 2 business days before the training date.
• Registrants who do not cancel in advance and do not attend will be invoiced a $50 no-show fee.